RMA phones, gateways, headsets

Basic Information

Please convince yourself of the actual case for returning material prior to engaging our RMA!

Please do not send goods without RMA form or approval!

More often than not issues like „the phone is not responding“ or „the person calling receives no audio“ are results of wrong configuration.

Therefore, please describe the problem as precise as possible. If at hand, give the ID of a support ticket.

General approach

  • Fill out the entire RMA form.
  • Please observe the shown assisting information throughout.
Support status
Your contact data
  5. If this sentence is visible: Please leave the following form field empty! It is for control purposes only
Hardware details

  4. Headsets as well as some DECT devices do not have a MAC address. Please fill in Headset or DECT in these cases.

For Gigaset devices: Location of the defunct device

  5. After you will have submitted the filled out form, our OPM team will get in touch with you. Please adhere the instructions you will receive from us.
    Please do not send us goods without RMA form!

Exchange for sent in phones
Delivery address
Confirmation
  2. * Required field