Support Services
Our Services
- Qualified partners with running support contract get free support during office times on Mondays to Fridays between 8:00 a.m. and 6:00 p.m. (not on holidays) through STARFACE Tech Wiki and STARFACE Tech Forum as well as by contact form, phone or remote support tools.
- If you prefer the chargeable STARFACE on-call duty outside business hours, please book this service over sales.
| Starter | Certified-, Advanced-, Excellence-Partner | |
|---|---|---|
| Support channels | ||
| Support tech wiki | ja |
ja |
| Support tech forum | ja |
ja |
| Contact form | ja |
ja |
| Telephone | - | ja |
| Remote service tool | - | ja |
| On-call service | chargeable | chargeable |
| RMA | ja |
ja |
| Support services | ||
| Administration support for system maintenance | ja |
ja |
| Failure analysis of STARFACE software on a STARFACE system | ja |
ja |
| Failure analysis of devices supported by and purchased from STARFACE | ja |
ja |
| Corrections of misconfigurations | ja |
ja |
| Configuration adjustments | chargeable | chargeable |
| Configuration of telephones | chargeable | chargeable |
| Measures incorporating functionalities, devices or third parties not officially supported by STARFACE | chargeable | chargeable |