RMA for appliances

Basic Information

Please convince yourself of the actual case for returning material prior to engaging our RMA!

In case of pending warranty, there will be a hardware exchange in advance. We reserve our right to charge expenses on actually functioning hardware.
After expired warranty you may send us the appliance for a refurbishing quote and repair. Please refer to our sales team under +49 721 151042-30.

Please do not send goods without RMA form or approval!

More often than not issues like „the phone is not responding“ or „the person calling receives no audio“ are results of wrong configuration.

Therefore, please describe the problem as precise as possible. If at hand, give the ID of a support ticket.

General approach

Fill out the entire RMA form.
Please observe the shown assisting information throughout.

Short description:*
Invoice number:*

Support status

I already had contact with the STARFACE support on the issue
Support-Ticket-No.:

Your contact data

Customer:*
Contact Person:*
Phone:*
E-mail address:*
If this sentence is visible: Please leave the following form field empty! It is for control purposes only Alternative E-Mail:*
Issue description:*

Delivery address

Company:
Street No. :
ZIP:
City:
Delivery by express favored
STARFACE GmbH will accept the costs for regular delivery subject to warranty.

Express delivery and regular delivery beyond warranty will be charged. Costs may very depending on size and period of delivery. In order to contact our order process management in this regard, please call +49 721 15104244 for clarification of costs.

Hardware details

System type:
Serial No.:*
For appliances within warranty you will receive advance replacement. Please give the desired software version for the replacement appliance. STARFACE version:*

Out of warranty

Do you wish an estimation of costs? (chargeable)
Do you wish repair?

Confirmation

* Herewith I confirm to have purchased the device from STARFACE.
* Required field